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Picture the scenario: you let a tenant lease out your beloved home which was once, perhaps, your family home. Maybe you know the tenant already, or perhaps you just have a feeling they’re trustworthy people, so you don’t think an inventory is necessary… Fast forward to six months or a year down the road and those tenants have decided to move on. So far so good.

Before their moving day comes, you go to them and you see the wallpaper is ripped, there are marks on the paintwork, footprints on the mats, an enormous scratch on a worktop. You’re not best pleased at the very least, and you point out the issues.

You gently ask the tenants to resolve these problems before they move out but, to your horror, they let you know that it was that way when they moved in! You had taken a deposit but you have absolutely no evidence to claim that this damage was done during the tenancy because you have no inventory. And the tenants are denying all responsibility. What can be done? The answer is, pretty much nothing.

Regrettably, this will generally need to be chalked up as a lesson learnt and in the meantime, you have to devote your rental income to the maintenance and aren’t able to get a brand new tenant straight into the property.

An inventory is a binding legal document which provides a precise written record of the condition and contents of a home at the start of a tenancy.
It’s never ever been the law that you have to get an inventory, but if you do have one, one that is preferably prepared by an independent business, it will make life easier for you to be able to deduct monies from a tenant’s deposit to make good any damage done.

The Importance Of An Inventory

The inventory is only good if it’s accurate, so all defects have to be observed. Some landlords don’t realise that, although descriptions can appear uncomplimentary, it’s these descriptions that will enable them to confirm whether a tenant caused harm. Therefore, they need to be known.

Photographs are usually invaluable to go along with explanations. The images are going to immediately show the difference between a property on moving in compared to moving out. It’s an easy guide, but there should also be a written description of what has changed.

It’s suggested that a home is cleaned to a professional standard for the beginning of a tenancy, paying specific care to carpets, upholstery, curtains, bathrooms and kitchens. If something is soiled at the beginning of a tenancy a tenant can’t be charged to clean it at the conclusion. Landlords may also be encouraged to remember all receipts.

When a tenant is prepared to transfer right into a property, they need to proceed through the inventory carefully and also sign to accept the problem inside the article is as stated. If they have some discrepancies, they should be rectified or mentioned on the listing and initialled.

If you’re a landlord, precisely how can you tell which letting agent to work with? At Looksy, we’ve worked with many different agents, and we can let you in on some of the secrets of what you should be looking for when you are ready to engage one to help you rent your property.

Marketing

When you pick a letting agent, they should have good knowledge of the area in which your property is located. They should also be able to market your property effectively with a powerful online presence and a user-friendly website (the property portals are certainly useful, but they shouldn’t be relied on; a website is also absolutely crucial).

Images

The images used on that website or portal are also extremely important. Check them out to make sure they are of high quality, that they look appealing. In other words, when you look at the images of the properties that are already up for rent with this agent, are you put off by the photos, or are they attractive? Plus, have they taken the time to complete a floor plan? Floor plans are something that many prospective tenants are keen to see as it helps them to visualise the property better, and saves them, you, and the agent a wasted viewing if it’s not laid out as they would like, or it’s too small (or even too large) for their needs.

Letting Agent Paperwork

A great letting agent will help to make sure that you, a landlord, fulfil all of the legal requirements you need in order to rent your property. This includes EPCs, gas safety certificates, and deposit protection. They have to keep updated with all of the new laws to help you stay compliant.

Moving In

Does the agent have a separate move in team such as an unbiased inventory clerk? Is your agent considering each step of the system from offer acceptance to move in? The latter is a crucial area usually forgotten by agents and screwing up in this specific area might end up in the let falling through.

Call Looksy Inventories today if you need help in ensuring that your tenants are moved in safety and securely, and that your property is protected throughout their tenancy.

After all of the pictures are shot, the listings have been tweaked and checked and gone up online, and (hopefully) the phone calls and email enquiries have begun to come in, that is when the actual work starts when it comes to ‘selling’ your rental property to prospective tenants. Unless you happen to be in an area where rentals are snapped up quickly, or you have something truly exceptional (or cheap), it could take many weeks – even months – of viewings to get someone who wants to make your house their home. This does need to be remembered when you are preparing the place for viewings.

Showing folks around your home is among the most crucial components of the marketing procedure. It enables a prospective tenant to discover the specifics about the property, where it’s located, measure up for furniture, get a good feel for the place, and decide whether or not they can live there. Online viewings are all very well and good, but that gut feeling is crucial to many, and nothing really beats physical viewings. Thankfully, the pandemic is now in a position where this is possible, so lettings should be easier than they have been.

Here are some useful tips for ensuring that your viewings go as successfully as possible, cutting down on the time and expense it will take to let your property.

Pick Good Times for Viewings

Let the letting agent (if you’re using one) know the viewing times that suit you ahead of time. The way you are not rushing a viewer around the house so that you can go and get the kids from school on time, for example. Don’t have them book viewings during your working hours, or when you already have commitments in place. Or, if you don’t want to miss out on prospective tenants, have the agent do some or all of the viewings for you. This can actually work out very well since they won’t have an emotional attachment to the place, and some tenants prefer to have an agent show them around anyway.

Despite having said this, it’s still important to be as flexible as you can. If your property is suitable for commuters, you may have to show it at weekends or in the evening. If it’s a family home, you might have to fit in viewings during school hours.

Remember Kerb Appeal

The very first thing a viewer will see regarding the property will be the outside, therefore however glamorous and spotless it is on the interior, it has got to look great in the open air too! It’s all about kerb appeal. Keep the driveway clear and the front garden (if there is one) tidy. Make sure the front door is in good condition and the door furniture is shiny and new. It won’t cost a lot, but could be the difference between quickly finding a tenant or waiting for weeks without any rent coming in.

Make It A Home

In order to help someone envisage themselves in the property, tell them more about it. Let them know what you loved about it, why you bought it, the history of it. Give them something to think about.

Keep your rental property tidy and spotless, but looking as it has been lived in. It needs to feel like a home to viewers; they shouldn’t be afraid to touch anything or worried that any little mark is going to be a huge issue. They need to be able to live there, after all. But equally, let them know that you care about it and take care of the place. This fine line can easily be balanced, and it will help you greatly.  

Don’t Oversell

No one likes a pushy salesperson, so if you’re showing someone around your property, don’t make them feel forced into making a decision and never, ever lie to them. Even if you think that whatever it is you have to say is going to push them towards buying, don’t do it – it will only come back to bite you later on, especially if they ask you to put certain points in writing which you can’t deliver on.

Make A Lasting Impression

Try to keep your property’s greatest feature for last when viewings are happening. Whether that’s the amazing view from the master bedroom, the gorgeous, brand new bathroom, the garden, the peace and quiet, the huge inglenook in the living room, if you can (and it will depend on what it is and the layout of the house) leave it until last because that will be the main image people walk away from your property with. It might be the thing that persuades them they need to live there.

Whether you’re a landlord or a tenant, the specifics of your lease are there to protect you, therefore it’s essential to recognise what a break clause is and just how it might be used – if you need to.

If a break clause is added to a lease, it means that either party – landlord or tenant – can end the lease early should they wish to. It might be that a tenant wants to renegotiate their lease and they use the break clause to do it, or it could be that the landlord isn’t happy with the tenant (perhaps due to complaints or late payments) and decides it’s easier to break the lease than continue with it.

The Lettings Industry

With more emphasis being put on helping people to buy property, the letting market isn’t what it used to be, and landlords are often feeling progressively anxious. When this is in addition to tenants feeling the touch of difficult economic problems, it’s not surprising the break clause has been invoked a lot more recently.

Remember that even with a break clause, there might be conditions that either party has to go through before they can be successful in breaking the lease without penalty.

Serving The Break Clause

All clauses will vary, and if you want to use yours, you will need to establish exactly how the notice should be served. Check the lease and, if you have one, check with your letting agent – getting this right will avoid any nasty confrontations and it will save you money too because if you break the lease in the wrong way, you could be liable for the rent that’s due.

It’s wise for landlords to check in with their tenants on a regular basis. After all, knowing that there’s a problem and pre-emtping any request to leave can put you in a stronger position to either agree to new terms or fix the issues and stick with the original price or other terms.

When To Deliver The Break Clause

The choice of when you should use the break clause is going to depend on several variables. This might be after a particular time period has elapsed and there might be specified dates when it is able to take place. It’s crucial that this is completely crystal clear in the conditions of the lease.

Tenants must understand the dates specified in the clause and also aim to discuss the options no less than a year prior to the notice period commences. If you’re uncertain of the dates on the break clause, you need to find clarification. Don’t do anything at the last second, as any plans you make might fall apart if the break clause isn’t what you thought it was or can’t be used for some reason.

As a landlord, a greater connection with the tenant is going to allow you to foresee whether a rent increase will mean they invoke the break clause, and therefore provides the opportunity to decide whether to invoke the increase. This can be a big reason why many tenants decide to leave.

The Problems Of A Break Clause

All tenants should make sure to pay any outstanding bills and rent up to the break clause. If anything is left outstanding, they might find it is taken out of their deposit, and that can lead to issues if they were expecting to use that money for something else. Remember, just because you decide to invoke the clause, that doesn’t mean your responsibilities are ended.

Inventories and check-ins… aren’t they pretty much the same thing? Do you really need to have both? Well, yes and no. They are similar, but they’re not the same and they do different jobs. As for whether or not you have to have one, that’s your choice – but we always recommend you do. It keeps your investment safe, and helps your tenant feel comfortable too. Let’s look a little closer at each of these reports and determine what the differences are.

The Inventory

When a new tenancy begins it is crucial to have a new inventory report carried out too. At Looksy Inventories we thoroughly and carefully inventory the condition and cleanliness of the property before the next tenants move in, giving you – and them – complete peace of mind.

Our inventory reports contain information on the condition of the walls, floors, and ceilings. We count the plug sockets. We note colours and patterns. We spot issues that you may not have noticed. We make sure you’re aware of it all. This accurate and detailed account on the condition of your property makes being a landlord or managing agent that much easier.

The Check-In

Whereas the inventory is ideally carried out by the inventory clerk by themselves, the check-in is carried out when the tenant is moving in. The inventory clerk will walk through the property with the tenant, pointing out anything that was noted on the inventory. This way, the tenant is made aware of any issues.

When the check-in is done, the tenant will sign the inventory to say they agree with it, or they will request changes.

Why It Matters

If there was to be any kind of dispute when the tenant moves out, the original inventory, agreed by both landlord and tenant, can be used to determine the condition of the property at the beginning of the tenancy. Without these reports, the tenant would not be able to be held responsible for any damage – who’s to say it wasn’t there before they moved in? Without the report, there is no proof either way.

Although most landlords will agree to having an inventory carried out, not as many choose to have a check-in done for the same property. Ideally, you would choose both to ensure that everything is as it should be.

For more information, please don’t hesitate to contact Looksy Inventories today – we can help you get the job done.

Looksy Inventories is a family run, independent, small business. A husband and wife team who want to enjoy their work, have more time for their family, but work hard in the process. We’re not a large corporation, we’re not a franchise with a huge back office behind us. We’re just us, just Looksy Inventories, just here for you.

Contact us today to find out more.

Nearly two out of every five tenants might be mistakenly losing their deposit money for claims on what is really fair wear and tear, a study indicates.

A survey of 2,000 tenants by Nationwide requesting explanations as to why renters have lost their deposit money found that thirty-nine percent had gotten deductions at the conclusion of the tenancy for basic wear and tear.

The research did not delve into the amount of the damage, but comes despite assistance from the deposit safeguards systems declaring that landlords must allow for “fair wear and tear” when considering deductions.

Assistance from the Tenancy Deposit Scheme (TDS) stated this ‘fair’ usage is among the primary disputes.

The TDS stated an adjudicator would permit fair usage based upon the duration of the tenancy, the number and age of the occupiers, and also the quality and state of the property when they first moved in. So clearly, having a thorough inventory is going to clear up at least that last point – if the previous tenants left the property in a bad state, why should the current ones be penalised?

This was not the sole reason behind deductions, with forty-one percent losing money due to lack of cleaning (and this number rose to sixty-eight percent for 18 to 24-year-olds).

One in seven had at least part of their despoit debited for redecorating expenses and twelve percent had been charged for damage to contents. Another five percent needed to cover damage to the building itself, and four percent had cash taken from their deposit for rent arrears.

When tenants did get their deposit returned, the typical time it took was 1.8 weeks.

Nearly half (forty-six percent) of private renters surveyed received the deposit back within 30 days of leaving, and almost one in five (eighteen percent) have been created waiting even more than three weeks along with an additional one in twenty five (four percent) waiting for over six months.

Paul Wootton, director of specialist lending for Nationwide, said: “While our investigation indicates that the majority of landlords return tenancy deposits fairly and quickly, it spotlights areas of confusion over what can or can’t be debited from the deposit.

“Both landlords and tenants are able to take steps that are simple at the beginning and end of every tenancy to guard against discrepancies and also understand their personal duties – causing a much better experience for everyone.”

Now, it’s clear that Looksy Inventories is going to suggest that a good inventory is one of these safeguards against fair wear and tear or anything else – but it’s true. So get in touch today to find out how we can help you.

We are all saying it, aren’t we: these are the strangest of times. And because of that, there are a number of things that are happening in all sectors that would never have happened before. In the rental sector, landlords might be finding that their tenants – tenants they’ve never had issues with in the past – are asking for a rent payment holiday due to lockdown and coronavirus.

In normal circumstances, most landlords wouldn’t need to be asked, and most wouldn’t agree even if they were. But right now, the government has put measures in place that mean landlords should be giving rent payment holidays when they can. It’s just a temporary thing; the rent would still need to be paid, it would just be delayed.

Yet not all landlords can afford to do this – they’ve got their own bills to pay too, and if they’ve not been able to negotiate a mortgage holiday on the property, there could be problems for them that seriously impact their future.

The Landlord’s Dilemma

Understanding, flexibility, and communication are going in order to be crucial in order to work through this, as well as to devising realistic repayment plans. For instance, you cannot look for double rent for the subsequent three months as this is simply not going to be possible.

It is a hard harmony to achieve, but if you’re considering what to do, here are some questions you might want to ask your tenants before you decide whether to allow a rent payment holiday or not.

Ask The Right Rent Payment Holiday Questions

1. Ask the tenant if they have been made redundant or been furloughed. There is a difference – made redundant and they might have a small payment but no income. Furloughed, and they should be getting at least 80 percent of their salary from the government’s scheme (and the other 20 percent is meant to be topped up by their employer). Do they really need a rent payment holiday in that case?
2. Can they supply proof of their current situation from their employer? This could be useful if you need to ask your mortgage provider for a mortgage holiday as you can explain that your tenant is having issues.
3. Have they developed an expenses spreadsheet to show their monthly budget?
4. Are there any loans or credit cards that payment holidays can be taken out on rather than causing issues with your rent?
5. Do they have savings? Tenants might be unwilling to make use of savings, but they may have to – we’re all having to use money we would rather use elsewhere if the furlough issue has been handed to us.
6. Is there anybody else residing in the home who can help? Or is there a family member who can assist in any way?
7. Make sure they know their rent remains legally due and will be a debt if they don’t pay – ask them if they are away of this, as it might be the catalyst they need to look at their savings or ask for family’s help.
8. How do they propose to pay back the rent payment holiday amount?
9. Would a rent reduction be better?

Finding out as much as possible about the situation, the reason for asking for a rent payment holiday, and what the tenants hope to do in the future regarding the debt is crucial – only then can landlords make an informed decision.

Vetting tenants is crucial. If you’re a landlord, locating the perfect tenant can make your life a lot more straightforward. The difference between getting a dependable tenant in your rented accommodation and an unreliable tenant is huge – it could even be the difference between getting a rent payment and not getting one at all. Plus, a good tenant will take care of the property, stay in contact if there is a problem (and respond to you if you contact them) and, when they leave, they’ll leave the place in exactly the condition you want them too – as evidenced by your inventory report.

Yet vetting tenants isn’t something that all landlords do. A letting agent will, of course, take on this task, but if you’re renting without using an agent, it really is so very important to carry out the right checks before allowing someone to live in your property. Of course, it’s true they might pass all the checks and still be terrible tenants, but if you don’t even try, you’ll really never know.

Vetting Tenants’ Affordability

Ensuring a tenant is going to be able to pay their rent is one of the most fundamental checks that you are going to need to carry out. If tenants do not pay promptly, landlords will struggle – it’s that simple. This is a business, and without an income that business will fail. If you have a mortgage to pay, then it becomes even more difficult when tenants don’t pay. Confirming a tenant is able to afford to spend their rent is a sensible step, and ideally you want to be looking at an income that is around 2.5 times the rent.

Payslips are the best way to gauge just want income is coming in, and asking for a reference from an employer shouldn’t be a problem either. A bank statement is going to give you plenty of information, as will knowing what rent they are currently paying. Taking all of this into account, you can work out how well a tenant can afford your rent.

Credit Checks

Landlords can often balk when they think about getting credit checks done. However, it is viral when vetting tenants. If a tenant has endured financial issues, it might influence a landlord’s decision about them. It might be that the economic challenges are actually in the past, with the applicant currently being in a stronger economic position now, in which case there will be proof of that. Either way, it’s important to know.

References

Contacting the tenant’s last landlord and asking for a reference about them is yet another sensible approach for landlords. If a tenant has triggered other landlord’s troubles, you might not want to risk them doing the same to you. There might be reasons the applicant had trouble with a particular landlord, and of course, you can dig deeper and find out the whole story, but again, the more information you can gather when vetting tenants the better. Yes, it will take you longer, yes it will cost you more, but the cost and the time and energy it will take if you don’t carry out these checks and something does go wrong will be much worse.

If you are a landlord looking for assistance in locating and vetting tenants and you don’t want to do it yourself, your best option is to find a good letting agent to help you. For peace of mind, it’s worth it.

There has been a massive jump in enquiries for pet-friendly rental properties. Requests are currently up by fifty percent on usual levels. And it’s all down to the coronavirus pandemic. But is renting with a pet going to become any easier?

Or rather, it’s lockdown that has caused the trend. People have been lonely, and have either got a pet or at least thought about getting one, the delay perhaps being that they cannot have one right now due to their landlord not allowing it. So, wanting a pet or having one already, and the larger numbers thinking in this way, means that the next property these tenants are going to be looking for should take pets. Hence the increase.

As lots of people, as well as their companies, have realised that they are able to work at home, and companies are actually considering ways for home working to be normalised, folks are actually reassessing if it’s feasible for them to get a pet. This means an increased need for pet-friendly rental properties. Landlords will discover in the coming weeks and months that they might well have to adjust and review their policies if they would like to let their property quickly, or even at all. Renting with a pet is becoming the new normal and landlords must be aware of this change.

Why Not Pets?

The worry for virtually all landlords is that pets result in much more daily wear and tear than individuals on their own. That said, folks with pets will generally remain in the exact same spot for more time, so they can help to reduce the danger of a landlord having to keep looking for new tenants. It might be a better option all round.

With regards to decorating, carpets are a lot more apt to show harm than a wooden floor. Laminate is actually cheaper to install and tougher to scratch, although a scratch on a hardwood floor is easier to repair.

So the answer here is simple; don’t have carpeting, have hard flooring instead. If the tenant wants to add a rug for additional comfort, that’s their choice, but at least your carpets won’t be ruined by their pet, and you can let the property much more quickly.

Other adaptations to look at for those renting with a pet would be very simple modifications like a cat flap. Either install one yourself, or allow the tenants to if they want to. Plus, you may decide to upgrade your end of tenancy procedures around cleaning, for instance, and having an inventory done as well as a proper check-out will help immensely when it comes to determining if any damage has been done.

Remember To Advertise The Fact Of Renting With A Pet…

If you decide to allow pets, be sure you update listings right away to maximise the chance of you getting the right tenant. If you make sure to advertise the fact that you accept pets, you’ll certainly get a lot more interest, and certainly more than those who says no pets or don’t mention pets at all, forcing the potential tenants to enquire.

The Tenancy Agreement

Landlords are within their rights to include things like an understanding in your agreement about trying to keep the property thoroughly clean, or perhaps covering the costs of a one off deep clean at the conclusion of the agreement. You should think about a larger deposit to cover any more potential damage, or perhaps increase the amount of interim inspections you have carried out.

Any stipulation surrounding renting with a pet have to be agreed by both parties at the start of the tenancy.